The impact on customer engagement, employee commitment and marketing initiatives generally could be profound. Steps can be taken to address the managerial, operational, financial and psychological implications. Given the influence of mobile devices, successful companies must consider investing in efforts to mitigate these trends. JL
Kostadin Kushlev reports in The Conversation:
The more (people) used their phones to obtain information, the less they trusted strangers. They also reported less trust in neighbors, people from other religions, and other nationalities. Information from TV, radio and newspapers was associated with trusting others more, not less. It was true for people who got information online but through a laptop rather than a mobile. As (we) increasingly rely on smartphones, we trust others less, so might rely on phones even more.