A Blog by Jonathan Low

 

Jul 25, 2015

280,000 People Have Asked Google To Honor Their Right To Privacy

It is not surprising that the vast majority of requests for the right to be forgotten have come from the general public.

The more interesting question is who are the other 5% - or @14,000 people - who have made such requests - and what should be done about them. JL

Mona Chalabi reports in 538:

95 percent of requests made up until March of this year came from members of the general public concerned about how Google search results affect their privacy.

There Have Been 204 Mass Shootings and 204 Days in 2015 - So Far

There are some who are beginning to posit that this is how Americans are responding to economic despair: not with mass insurrection but with individual acts of outrage and violence. JL

Christopher Ingraham reports in the Washington Post:

"Those who live in America, or visit it, might do best to regard [mass shootings] the way one regards air pollution in China: an endemic local health hazard which, for deep-rooted cultural, social, economic and political reasons, the country is incapable of addressing. This may, however, be a bit unfair. China seems to be making progress on pollution."

The Future of Medicine Might Be a Kiosk

The doctor is in - and so is the patient. JL

The Palm Beach Post reports:

Eventually, proponents of telemedicine see patients connecting with nutritionists and even mental health counselors. And one doesn’t need a space capsule-like module like the district’s kiosk to connect to a doctor. There are apps that will allow patients to use their tablet from home.

Why Starbucks Is Pairing With Lyft In a Loyalty Program

Uber may be the dominant on-demand service, but it doesnt play well with others: apparently not just governments - other businesses as well.

Starbucks' decision to partner with Lyft rather than Uber - and the number of investors' also placing their faith in Lyft suggests that many savvy businesses see taking on Uber as a smart value - and a good long term prospect - raising questions about both its strategy and current valuation. JL

Mike Isaac reports in the New York Times:

Executives at Starbucks said that it was Lyft’s company values and brand that made the partnership more enticing. “We have respect for Uber, but in this case we believe that Lyft is the company for us,” Howard Schultz, chairman and chief executive of Starbucks, said

Apple Removes Nest Thermostats From Its Stores

Given the competitive nature of the industry, it may be a surprise to some that Apple continued to stock its thermostats after Google acquired Nest.

Apple intends to steer consumers to its own product and service offerings, which only makes sense given the increasingly balkanized 'ecosystem' approach to devices and networks.

This might be relatively new to tech, but the Hatfields and McCoys - to say nothing of Romeo and Juliet's Montagues and Capulets would certainly understand. JL

Anya Tharakan reports in Reuters:

Apple Inc said it had removed Nest Labs' Internet-connected thermostats from its U.S. online and retail stores, a year after the home automation maker was bought by Google Inc for $3.3 billion.

Hackers Can Stop Your Car Over the Web - While You're Driving It

Connectivity connects us all. And frequently in ways we didnt anticipate. But it is beginning to raise questions about the meaning of ownership when those who created the electronics that increasingly dominate your car's operations claim that they retain control.

And just imagine what will happen in the not too distant future when your refrigerator and your driverless car start feuding over who is first in your affections. JL

Russell Brandom reports in The Verge:

Chrysler's UConnect system uses Sprint's cellular network for connectivity, so researchers were able to remotely locate cars by scanning for devices using that particular spectrum band.

Jul 24, 2015

What Brands Can Learn From Comic-Con

Tobias Bauckhage reports in Advertising Age:

Individual brands shouldn't be afraid to fully commit to their marketing on other occasions. For the consumer, experiencing even a bit of that immersive Comic-Con magic is something to be embraced.

Survival of the Fittest: Crossfit's Extremely Simple - and Lucrative - Business Plan

Optimizing tech and offline variables to monetize obsessions is the key to success in this era, no matter what the realm. JL

Marion Maneker reports in Quartz:

CrossFit’s success is tied directly to the birth of the web era and the growth of mobile media. In the beginning, CrossFit gained converts by posting daily workouts on a no-frills website. But now those daily workouts are also mobile-friendly and broadcast to CrossFit’s 864,000 followers on Instagram. Super-charged by social, CrossFit has an Uber-like emphasis on letting its affiliates bear the capital costs while keep(ing) the ideas and image within (its) own grasp.

The Other Piracy Problem: Why 3D Printers Are Scaring Hollywood

Since businesses are demanding that consumers assume more and more responsibility - and cost - for customer service, they should not be surprised that emboldened consumers take that knowledge and confidence - and expand on it. 

Erich Schwartzel reports in the Wall Street Journal:

The nascent marketplace for do-it-yourself consumer products means the film industry could soon face the same kind of legal quagmire that the music industry waded into over piracy.

The Debate Over Uber's Impact on New York City Is Far From Clear - and Far From Over

Uber and Lyft are currently charging a money-losing $5 per ride anywhere between points below 96th Street in Manhattan in a bid for market share. The ultimate irony is that a cap may ultimately be in their best interests - and especially the interest of their drivers. JL

Carl Bialik reports in 538:

Even if curbing Uber’s growth helps traffic get back to speed, many have pointed out that other steps would reduce congestion more that would use tolls to discourage driving in the core and reduce traffic. Uber is pushing its carpool service as another way to cut congestion. Lyft has its own. Both services might get more users if the city does decide later on to force a slowdown in the industry’s growth.

How Facebook Is Taking On Amazon

This might be great for sellers - assuming Facebook doesnt begin to demand too great a share of the profits. But the real strategic challenge will be determining if Facebook users view this as an enhancement or a violation of their perception of what the site means to them. JL

Hope King reports in CNN/Amazon:

A retailer could list and sell products directly through its Facebook page. People who visit the page would be able to browse, shop and pay without ever leaving Facebook. (But) if more businesses start selling on Facebook, they'll be at the mercy of Facebook's algorithms and probably have to start buying ads to make sure people see their products. Facebook could also start taking a cut of sales in the future, resulting in possibly higher prices for customers.

Managers Are More Connected Than Ever - But Have They Optimized That Opportunity?

The fault lies not in our technology, but in ourselves (with apologies to Wm. Shakespeare). Technology has done almost everything asked of it - and even a lot that wasn't - or hasn't been yet. The problem is that managers have too often tended to shy away from the tough decisions that technology encourages. This is because those choices are so disruptive. They upset familiar routines, personal relationships and the certainty that comes from knowing your place in the universe.

The challenge is not to 'control' technology - as if that were even possible - but to do a more effective job of analyzing and then acting on all of the data, information and knowledge with which it presents us so that we can turn it into wisdom, and maybe even into profits. JL

Henry Mintzberg comments in Harvard Business Review:

Internet connectivity has not reduced managers’ orientation to action – and their disinclination to engage in reflection. How ironic that heavier reliance on information technology, technically removed from the action would exacerbate the action orientation of managing. With all those electrons flying about, the hyperactivity gets worse, not better.

Jul 23, 2015

Connecticut Teen Flies Pistol-Packing Drone. That Fires. No License Required

Gosh, kids sure do the darnedest things. JL

Jessica Mendoza reports in the Christian Science Monitor:

It flies, it buzzes, and it shoots live rounds.

About That Texting From the Operating Room

Access to technology is awesome, but that's my body you're about to stick a scalpel into...JL

Shefali Luthra reports in The Atlantic:

We want to be able to take advantage of technology. Our ability to address patient-care issues is much faster. “The idea of eliminating mobile phones is a very restrictive one.Instead, hospitals need to find a way to hold onto the benefits while keeping staffers from getting distracted.

Wall Street Is Losing Patience with US Shale Oil Producers

Patience? You actually thought banks would be patient? With anyone? They're really not interested in stories about global supply and demand, geopolitics or future potential. Where do you think the phrase 'cash on the barrel-head comes from?' JL
 
Asjylyn Loder and colleagues report in Bloomberg:

Banks loans are based on the value of drillers’ producing reserves, which has shrunk as oil prices fell. Many companies are also losing protection as hedges that locked in prices as high as $90 a barrel begin to expire.

Why the Apple Store Took Over the World

Basically because they were designed to be the face of technology and Apple specifically.

Their role was to make people excited about possibilities and comfortable with the notion that something this cool was not just appropriate but meant for them. JL

Ana Swanson reports in Wonkblog:

It only used a fraction of its (space) to sell products.A large part of the store was dedicated to letting people try out and learn about products. "I’m not sure “store” is the right word anymore," said Tim Cook. "They’ve taken on a role much broader than that. They are the face of Apple for our customers."

How Technology Hopes To Fill Your Shopping Basket

This is sort of based on the premise that you will never eat or wear anything new ever again, but it is certainly convenient - and it gives retailers lots of good information about what items to discount, promote or upcharge.

And it does raise the question about whether some consumers will ultimately pay more or less than others - just like the airlines are now doing - raising interesting questions about the value of information and the various claimants' rights to profit from it. JL

Rob Walker reports in The Guardian:

When you come to do your shopping in-store, the app guides you to your items, then lets you scan and pay for them directly from your phone, avoiding checkout queues altogether. "Over time we’ll get more value out of the list creation because we’ll understand customers’ shopping history, and we’ll start helping shoppers create their lists."

Audi, BMW and Daimler-Benz To Buy Nokia Maps, Foreseeing Access to Self-Driving Cars and Their Owners

Again. Information about automobiles, where they are going and what their drivers are doing may be more valuable than the cars themselves.

In a bold strategic move - with anti-trust implications - German luxury automakers are making a bid to buy Nokia's mapping technology. This gives them an asset to counter Google, Apple et al - and access to consumer/drivers increasing use of information technology inside the car.

When self driving cars become commonplace, people in them will have lots more time to surf the web, watch entertainment and buy stuff - all of which the German car companies may now be able to cash in on for at least a piece of the action. But even before that happens, if effectively deployed, this technology will enable greater access to consumers and to information about them - all while thwarting their technological American rivals.

Too bad Microsoft never figured this out for itself, which perhaps says something about its prospects. JL

William Boston reports in the Wall Street Journal:

Car makers say the car could become a platform for generating income—from location-based services that find nearby restaurants or parking garages, or to book hotels and other services that turn the data generated by the car into profits.

Jul 22, 2015

Paying $20 To Delete Your Ashley Madison Profile Was Probably Not a Great Idea. Among Others

The most interesting question is why anyone would believe any site is not hackable, especially as juicy a target as a site promoting extra-marital affairs. JL

Megan Geuss reports in ars technica:

Ultimately, what Ashley Madison is doing is not totally dishonest, but it's not totally honest either. We would guess that most people coming to a site for extramarital affairs have made peace with that kind of parsing of the truth.

Yelp Is Pushing Federal Law to Shield Its Reviewers From Defamation Suits

Such lawsuits are called SLAPPs - Strategic Lawsuits Against Public Participation. They were originally intended to stifle liberal dissent and often enjoyed conservative support. But now Tea Partiers, libertarians and techies have joined together to fight criticism-stifling suits as a free speech, anti-elitist status quo measure.

Which raises difficult questions in light of concerns about unbridled internet hate speech as well as unwarranted criticism from anyone with a smartphone and a complaint, whether justified or not. JL

Josh Harkinson reports in Mother Jones:

Historically employed by corporate interests against activist groups and journalists, SLAPPs have proliferated more recently in response to comments posted by ordinary people on crowd-sourced review sites. Reviews can sometimes make or break a reputation and affect sales. Twenty-eight states and DC have passed laws intended to discourage such suits.

Are Middle Class Jobs Gone - or Did They Just Move?

If you're one of the people who no longer has a job they liked and wanted, there is little difference between moved and gone.

The larger issue is whether it is possible to convert those doing what used to be tangible work to intangible work. JL

Rob Garver reports in The Fiscal Times:

“Middle-skill” work — has not so much disappeared from the U.S. as it has shifted from an industrial economy to a knowledge economy. Declining middle-wage jobs often can easily be performed by technology. The jobs that are growing and pay well require more complex reasoning or communications skills.

Apple Watch Sales of @Billion Deemed 'Disappointing' as App Developers Study Who's Buying It

Every company should have such problems: revenue growth of 'only' 33% and sales of its new watch of just under a billion. But that's Apple's world. They created the expectations and have to live with them.

A problem for the watch - which was launched with 3,000 apps installed - is that some of the most popular app makers have not yet introduced apps for the device because they are not sure whether it is worth the effort - especially as it bolsters one of their most formidable rivals.

It will be interesting to see if this issue is unique to the watch - or indicative of future development challenges as the upper stratosphere of the tech industry becomes more both thinner - and more competitive. JL

Brian Chen and Vindu Goel report in the New York Times:

The lack of support from Facebook — and from other popular app makers like Snapchat and Google — underscores skepticism in the technology community. Companies whose apps would most likely prompt more people to buy the device are waiting to see who is buying it and how they use it.

PayPal Starts Trading Above $40 and Is Already Worth Billions More Than eBay

The lesson from eBay's spinoff of PayPal is that taking a cut of other people's money is of greater value than merely selling things for money, which requires an additional step, continuous innovation, expensive management talent and other causes of inconvenient economic friction. JL

Ruth Reader reports in Venture Beat:

As an independently traded company, Paypal is already valued at roughly $50 billion. Compare that with eBay’s market cap of about $33.64 billion. After spinning off PayPal, eBay’s stock was trading down at $26.89 this morning.

Leadership Styles Are Often Why CEOs Get Fired

We know that CEOs are being fired with ever greater rapidity. The popular assumption is that this is because they are not delivering sufficient results to an increasingly impatient computerized/algorithmically-driven market for securities trading. Witness the $60+ billion decline in Apple's value just yesterday when it 'only' achieved 33% growth in the previous quarter.

But the reality is that most CEOs and their leadership teams are relatively immune to such swings thanks to carefully-negotiated employment contracts which essentially secure a lifetime of well-being no matter what their performance may be.

No, the predominant reason for hastier-than-aniticpated termination, as the following article explains, has to do with what some analysts still refer to as 'soft issues.' Like leadership style, ineffective change management  (post-merger integration problems are a minefield into which all too many carelessly wander), insufficiently harsh cost-cutting and matters of corporate or personal reputation.

The importance of intangibles has grown exponentially in the post-industrial service economy, especially the rising impact of human and intellectual capital in producing greater value over lesser time horizons thanks to strategies based on data rather than tangible assets. The only surprise, given these well-publicized developments is that these issues are still considered 'soft.' JL

Mark Murphy reports in Forbes

Most CEOs get fired for “soft issues.” Thirty-one percent of CEOs got fired for poor change management, 28% for ignoring customers, 27% for tolerating low performers, 23% for denying reality and 22% for too much talk and not enough action.

Jul 21, 2015

The Smithsonian Takes to Kickstarter to Protect a Spacesuit

The Smithsonian also owns a pair of Dorothy's red slippers from The Wizard of Oz so the suit offers an alternative counterpoint about space travel... JL

Margaret Rhodes reports in Wired:

The Smithsonian Institute, a federally funded complex of museums and research centers, has a budget of $819.5 million for the fiscal year of 2015. This covers 64 percent of the museum’s efforts; the rest comes from private donations.

Goldman Sachs' Earnings Hurt By Litigation Expenses

It's the price of doing 'God's work,' as the bank's CEO once famously termed their business. And given that most of it is related to Goldman's role in the financial crisis almost eight years ago, that's a manageable 'cost of goods sold' over the time period in question. JL

Kaja Whitehouse reports in USA Today:

During the quarter, the firm recorded a $1.45 billion provision for "mortgage-related litigation and regulatory matters," which reduced earnings by $2.77 a share.

Five Years After Dodd-Frank, the Financial System Is Stronger - But Opponents Are Still Angry

There's no point in letting the facts get in the way of a good ideological hissy fit. JL

Dean Baker comments in Fortune:

Banks made an average of more than $230 billion in new loans in the last three years, up from an average of just over $200 billion in the 3 years before the crash. Consumer credit overall is up by almost a third.

Silicon Valley Doesnt Believe US Has a Productivity Problem. It Has a Measurement Problem

The great thing about blaming numbers or processes or methodologies is that it takes the focus off the real issue, which is whether or not the investment in question - in this case technology - is really delivering the benefits that its protagonists (and well-paid beneficiaries) claim it is. JL

Timothy Aeppel reports in the Wall Street Journal:

The paradox of low productivity in a time of technical advances may be the uneven way innovation spreads. Some firms gobble new technology while others don’t, so productivity could be lagging because business since the recession has been stingy about investing in new equipment. "I'm reluctant to point at failure in measurement because you're making excuses."

Past Prime? Amazon Faces Its Own Disruption

What goes around comes around. Amazon drove a stake into the heart of retail shopping with its fast, convenient and cost-competitive online shopping. Or so the popular perception had it. But retail - that bricks-and-mortar dinosaur is making a comeback. Not in its original form but as a means of consumers' testing, picking up and otherwise availing themselves of the enhanced services that convergence provides.

The result, as the following article explains, is that Amazon may find it has to adapt as the processes it set in motion return to haunt it. Obsessive reliance on ecommerce may simply not be enough to offset the advantages once moribund retailers have as they apply technological enhancements to their own models. And it may prove to be the case that it is easier and cheaper to adapt tech solutions to existing businesses than it is to patch offline operations onto to online services. JL

Jeff Barnett comments in Forbes:

Amazon cannot survive as a pure-play retailer. Stores are the new black in the world of ecommerce: these incredibly robust, flexible warehouses.

50% of YouTube Views Come From Mobile - And What's This Facebook Threat People Keep Asking About?

As usual, it comes down to how you interpret the numbers.

The popular perception is that when it comes to watching video online, which generally now means on a smartphone, Facebook is catching YouTube and may have surpassed it. But the way they measure who's watching and why speaks volumes about their relative strengths and weaknesses.

Facebook says it provides more video by volume, but YouTube asserts that they measure what people actually watch and are far ahead. This matters because advertisers want attention and engagement, not simply exposure. The data in the graphic below suggest that YouTube leads in videos posted by brands and media companies, which means that, so far, YouTube is delivering the more valuable and reliable customers. JL

Julie Bort reports in Business Insider:

Facebook claims it serves 4 billion videos a day compared to YouTube's vaguer, "hundreds of millions of hours of 'watch time. But Facebook views are different. They come in a feed on autoplay. YouTube's 1 billion users are deliberately clicking to watch videos. "With the 'watch time' metric "we know users continued to watch it."

Jul 20, 2015

Private Drones Interrupt Planes Fighting Forest Fires - For the 5th Time This Month

Hey, it's not like they started the fires or anything. JL

Kenzi Abou-Sabe reports in PBS:

Saturday’s incident marks the fifth time in a month that firefighting operations have been temporarily grounded by a private citizen flying a drone.

The Funnel of Privilege: The Long Term Impact of Wealthy Parents

Families that can afford to help their children pay for college and then help them with a down payment on a home constitute a small - and shrinking - percentage of Zillow's database, the most comprehensive online private sector record of real estate data.

These two indicators of middle class success are increasingly out of reach for many families - and their ability or inability to assist in these ways has multi-generational effects. JL

Gillian White reports in The Atlantic:

The few whose families had enough money to help them with college, but to then assist them with payment on a home accounts for more than half of the Millennial homeowners in Zillow’s data, though they account for only 3 percent of the population.9% of Millennials whose parents were able to contribute to their education were also able to help them purchase a home.

Windows 10 Updates To Be Automatic and Mandatory for Home Users

Hey, it's ALL for your benefit...Trust us.

The decision to make Windows 10 upgrades automatic and mandatory comes at a difficult time for Microsoft.

They want to prevent invidious comparisons with their rivals based on old, Ballmer-era inadequacies, but they face consumers increasingly suspicious of information capture tactics that render the decision to 'purchase' software more like a lease - which means that many decisions about how to use it are out of their hands. It seems inevitable that the company is headed back towards a two-tier system in which upgrades require a payment or the purchase of the next OS version.

This strategy raises questions about whose rights predominate - the supplier or the user - and what, then, to do about it. Which, because it's the American Way, will probably have to be settled in the courts. JL

Ina Fried reports in re/code:

The move risks some backlash, but it offers a number of benefits. Microsoft has had to spend considerable time and money supporting older versions of its operating system as well as taking the reputation hit from security flaws that had been fixed in later versions. Microsoft also found customers judging the company based on less-than-current versions of its software.

Big TV's Nightmare: US Federal Judge Rules Streaming Startup Should Be Treated Like Cable

The significance of this ruling is that internet streaming businesses are continuing to chip away at the protections cable tv hoped were solidified by earlier rulings against Aereo.

This decision contradicts the Aereo case, but the startup, FilmOn, used a different set of arguments, which is why they won. The question now is which way the Appeals court will rule: for or against streaming.

Whatever is decided, the internet companies are not going away and may have additional strategies in mind if the appeal goes against them. The issue for cable and broadcast tv is whether to keep fighting or adapt. Faced with similar challenges, the music industry kept fighting - and we all know what good it did them. JL

Joe Mullin reports in ars technica:

If upheld, the decision would open a route to legal TV-over-Internet businesses—not just for FilmOn but for future competitors.

Discipline Worth $60 Billion? Google's Market Value Jumps as New CFO Promises to Rein In Costs

The relationship between tech and finance has always been closer than either side acknowledges (especially tech), but it has never been more apparent than now, with Google, Amazon and even Apple signalling their acquiescence to Wall Street's demands. JL

Richard Waters reports in the Financial Times:

"The priority is revenue growth, but pursuing revenue growth is not inconsistent with expense management."

How the Gig Economy Is Fueling Workforce Anxieties

The issue is not fairness - because when has an economy ever been fair to all? - but whether a system that creates so much uncertainty can be productive or sustainable.

It may have worked in the 18th, 19th and early 20th centuries when illiterate and unskilled agricultural workers and foreign immigrants began to provide the muscle needed to fuel the industrial revolution. They had few, if any, options; a living wage, however meager, was a boon. But the 21st century workforce is different: educated, accustomed - mostly - to a middle class life and expecting to do better both for themselves and their families.

The gig economy has undermined those expectations, both of steady work and of the belief that being a member of the middle class was a right.

There are those who argue that the global economy has rendered those expectations obsolete. But because they are educated and because technology has made a wealth of information available to them, today's workforce has both context and perspective. They know where they stand. The problem for employers is that employees driven by fear and resentment tend to be less productive - since they are always worrying about security - and that the system they have created is probably not sustainable since those anxious workers also happen to be the consumers on whom sales and profits depends.

The question is only when the current system will have to change, not if. JL

Noam Scheiber reports in the New York Times:

The economic argument is that those who have power in the labor market do better, and traditionally it’s been higher-skilled workers. Today, it’s unclear who has the skills necessary to remain relevant amid all the disruptions.

Jul 19, 2015

Addicted to Your Phone? There's an App for That

The inherent contradiction is part of the appeal. JL

Conor Dougherty reports in the New York Times:

In technology, as in life, a little willpower goes a long way.

Should You Should Stop Using the Term 'Millennial'?

Of course it's absurd to assume that the characteristics of an entire generation can be reduced to one simple word - even though we've been making such choices for, well, generations. The issue is what concept you are hoping to communicate by using it.

The word 'Millennial' though possibly inaccurate, oversimplified or disparaging, is useful because it is a convenient way to convey an idea, not unlike a selfie or a YouTube video. And in this socio-economic era, convenience rules. JL

Philippe von Borries comments in LinkedIn:

The label has been jumbled beyond recognition. The way people consume is no longer confined to a box.

First Computers Recognized Our Faces, Now They Know What We're Doing

Once computers learn to interpret behavior and understand what it is we're doing...maybe they can be incentivized to explain it to us, 'cuz clearly most of us are clueless. JL

Rich McCormick reports in The Verge:

More recent programs have focused on more complex strings of data in an attempt trying to teach computers what's happening in a picture rather than simply what's in shot.

Is Uber's Strategy of Flaunting Laws and Picking Fights With Cities Sustainable?

As Microsoft, Google, Amazon and other new economy behemoths have learned the hard way, government workers may not be as brilliant, entrepreneurial, innovative and well paid as those in tech, but they are persistent. And they have an impressive record of winning in the long run. JL

Catherine Rampell comments in the Washington Post:

In an ideal world, regulators navigating the taxi wars would craft a new set of laws that better balances public welfare and safety concerns while providing flexibility to accommodate new business models. No company has the right to unilaterally exempt itself from public laws, even if it considers those laws to be kind of stupid. That’s not civil disobedience; that’s racketeering.

Filter Bubbles and the Myth of Information Infallibility

We have created our own world online - whether consciously or not. It reflects our interests, our desires, our friends and family. It is comfortable and reassuring. But what it is not is inquisitive, challenging, thought-provoking. 

 For an economy beset by change, that's a problem. JL

news.com.au reports:

There’s this crazy idea that all the billions of web pages have been thoroughly vetted and reviewed, and this omniscient source found the best, that whoever or whatever is doing the searching for us is infallible. In fact, the algorithm is bringing up paid-for adverts, results with the cleverest search engine optimization and websites that echo your tastes and habits.

Hacking the Planet: Properly Preparing for the Internet of Things

Tech companies' claiming that 'no one could have anticipated this misuse of our technology,' or that you signed your rights away when you signed the purchase order will no longer be a tenable defense of good intentions gone wrong. Especially for those breathlessly promoting the wonders of the internet of things.

The flip side of your home, car and office being irretrievably interconnected is that they are also exponentially more exposed. Privacy has become a tradeoff for convenience, but security, particularly for our device-dependent economy, is where the line is being drawn. JL

The Economist reports:

For decades software-makers have written licensing agreements disclaiming responsibility for any bad consequences of using their products. As computers become integrated into everything from cars to medical devices, that stance will become untenable